Return and Refund Policy

You may cancel an order for a full refund before it is dispatched. After dispatch, use this policy.

30-day returns

You may request a return within 30 days of the delivery date if you change your mind, ordered the wrong item, or the item is unused and no longer required.

The item must be unused, not installed, and in the same condition you received, in its original packaging with all parts and accessories, and with proof of purchase. Do not send the item to the manufacturer.

Email hzt@kakaautoparts.com with your order number, the reason, and photos if the item is damaged, faulty, or incorrect. We confirm the return before you ship. Returns sent without approval may be refused.

Return shipping

• Faulty, damaged, or incorrect items: we cover reasonable return shipping, or send a prepaid label when one is available.
• Change of mind or ordering the wrong item: you pay return shipping.
• We do not charge a restocking fee.

Contact us about damage or the wrong item as soon as you can, ideally within 7 days of delivery. This does not limit rights that cannot be waived under applicable United States law.

After we receive and inspect the return, we email the approval or refusal. Approved refunds go back to the original payment method within 7 business days. Your bank may take additional time to show the credit. If more than 15 business days have passed since approval, email us.

We do not offer exchanges. Return the item for a refund and place a new order.

Items we cannot accept

• Used, installed, or damaged after delivery
• Missing original parts or packaging
• Custom-made or personalized items

Return address

Pickup is not available.

HYPERVERSE PTE. LTD
Trading as Docivora
Email: hzt@kakaautoparts.com
Phone: +86 180 2744 9260
Address: 306 / 206, Tangxia Yongdong Road, Guangzhou, Guangdong 510665, China

Updated on 28th September, 2026
Best Regards
https://carvoraparts.com/